FAQ

We accept major credit cards (Visa, Mastercard, American Express), as well as PayPal. All transactions are secured via SSL protocol, your banking data never passes through our servers.

Orders are carefully prepared in our Parisian premises. Once shipped, your order usually arrives within 2 to 4 business days in mainland France, 4 to 7 days in the European Union, and 7 to 14 days internationally. Each shipment benefits from tracking.

As soon as your order is shipped, you will receive a confirmation email containing your tracking number and a direct link to the carrier's website. You can also find all your orders and their status in the Orders section of your Customer Account.

Shipping costs are calculated based on the address and shipping method when you confirm your purchase. You can also pick up your order directly from our record store at 13 avenue du Nouveau Conservatoire, 75019 Paris to avoid shipping costs!

Yes, you have 14 days after receiving your order to submit a return request to boutique.officielle@kuroneko-media.com, stating your order number. Items must be returned in their original packaging, unused and unopened (vinyl and CD albums with blister packaging cannot be returned once opened). If you receive a defective item, please send an email to boutique.officielle@kuroneko-media.com, stating your order number. Attach several photos clearly showing the defect.

Pre-order items are clearly identified on their product page with an estimated release date. Your order is debited at the time of purchase to secure your copy, then shipped as soon as we receive the stock, generally on the official release date. If your order contains both available and pre-order items, it will be shipped in a single consignment on the release date of the last item.

Our team is available Monday to Friday, from 10am to 6pm. You can reach us directly via the contact form available here (link)
We commit to responding to all your inquiries within 48 business hours. For any questions related to an order, please remember to include your order number for faster processing.

You can request to cancel or modify your order at any time, as long as it has not yet been shipped. To do so, please send an email to boutique.officielle@kuroneko-media.com with your order number.